These Terms and Conditions set out the basis on which Man With Van Harringay provides removal, transport, delivery, loading, unloading, and related moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create clarity around the service agreement, payment arrangements, cancellations, liability, and lawful handling of waste and unwanted items. If any part of these terms is not understood, the customer should review them carefully before proceeding with a booking.

For the purpose of these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Harringay, and “you” or “the customer” refers to the person or business requesting the service. These terms apply to domestic and commercial bookings unless a separate written agreement states otherwise. The customer is responsible for ensuring that all information supplied during the booking process is accurate, including addresses, access details, item lists, parking restrictions, floor levels, and any special handling requirements. Any change to the service scope may affect pricing, timing, or vehicle allocation.

By instructing Man With Van Harringay to carry out work, the customer confirms that they are authorised to arrange the service and accept these terms on behalf of all persons or entities involved. Where the service involves a business, landlord, tenant, or third-party property owner, the customer must ensure that permission has been obtained where necessary. Our team may refuse to proceed if the service would involve unlawful activity, unsafe conditions, or inaccurate information that materially changes the agreed work.

The booking process begins with a request for a quotation or a provisional estimate based on the information supplied by the customer. Quotations may be provided verbally or in writing and are usually based on the details available at the time, including volume, distance, access conditions, and any handling requirements. Unless stated otherwise, all quotations are subject to confirmation once the final job details are reviewed. A quote may be revised if the information supplied changes or if the actual conditions differ from those described at the time of booking.

Once a price and service date have been agreed, the booking becomes provisional until we issue confirmation. Confirmation may depend on receipt of a deposit, acceptance of written terms, or verification of essential details. The customer should review the booking carefully and notify us promptly if any information is incorrect. We are not responsible for delays or additional charges caused by inaccurate descriptions of items, access routes, loading conditions, or parking arrangements. If a job is significantly larger than described, we may adjust the service plan or decline to proceed on the booked basis.

It is the customer’s duty to ensure that all items to be moved are ready at the agreed time and that access is reasonably available. If lifts, stairways, loading bays, permits, keys, or building access arrangements are required, these must be organised in advance unless we have expressly agreed to do so. Man With Van Harringay may charge waiting time, aborted call-out fees, or additional labour charges where delays are caused by the customer or by circumstances that were not disclosed before the booking was confirmed.

Payment terms will be confirmed at the time of booking or before work starts. Unless otherwise agreed in writing, payment is due on completion of the service and must be made by the method accepted by us at that time. We may require a deposit or part-payment in advance, particularly for larger bookings, peak periods, or jobs involving substantial travel, multiple helpers, or specialist handling. Any deposit paid is normally applied to the final invoice unless the booking is cancelled in a way that allows the deposit to be forfeited under these terms.

Prices may include labour, mileage, fuel, and standard transport costs, but they may exclude congestion charges, parking permits, tolls, congestion-related penalties, specialist equipment, additional staffing, or disposal fees unless specifically stated. If the scope of work changes during the job, we may issue an updated charge to reflect the extra time, work, or resources required. The customer agrees to pay for reasonable additional costs where they arise from late changes, inaccurate descriptions, or unexpected access problems. All invoices must be settled without deduction or set-off unless required by law.

If payment is not made when due, we reserve the right to suspend further work, retain goods within legal limits, or recover outstanding sums through lawful means. The customer is responsible for bank charges, chargeback-related costs, or collection fees arising from failed payment attempts where there was no fault on our part. Man With Van Harringay may also decline future bookings from customers who have previously failed to pay on time or who have repeatedly provided incomplete billing information.

Cancellation rules depend on the timing of the notice and the type of service booked. If the customer cancels a booking, they should do so as soon as possible. Where reasonable notice is given, we may offer a reschedule instead of cancellation. However, if we have already reserved vehicles, allocated staff, or incurred costs, we may charge a cancellation fee to cover those expenses. Deposits may be non-refundable where the booking is cancelled late or where the work was scheduled for a fixed slot that could not reasonably be reallocated.

For cancellations made very close to the service time, including on the day of the booking, we may charge a higher fee because the slot and resources were held exclusively for the customer. If our team arrives at the address and cannot complete the job due to the customer’s cancellation, absence, inaccessible premises, or failure to provide access, this may be treated as a late cancellation or aborted attendance. The customer agrees that any such charge is a genuine pre-estimate of the loss and not a penalty.

We may cancel or postpone a booking where circumstances beyond our control prevent us from performing the service safely or lawfully. Such circumstances may include severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, or unsafe premises. Where we cancel a booking before work begins, we may offer a revised date or refund any amount paid for the unused portion of the service, subject to the actual costs already incurred and any lawful deductions. We are not liable for indirect losses caused by a lawful cancellation or postponement.

Our liability is limited to the extent permitted by law. We will take reasonable care when handling goods, loading vehicles, and carrying out the agreed service, but the customer acknowledges that removals and transport work involve inherent risks. We are not liable for loss or damage caused by items that were poorly packed, already defective, improperly secured, or unsuitable for transport. The customer should ensure fragile, valuable, or sentimental items are adequately protected unless we have expressly agreed in writing to pack or handle them as part of the service.

We are not responsible for loss or damage resulting from inaccurate instructions, concealed defects, unsecured items, overloading, or the customer’s failure to disclose special conditions. Where we are found legally responsible for loss or damage to goods, our liability will ordinarily be limited to the lower of the repair cost, replacement value, or the amount recoverable under any relevant insurance arrangement, subject to any statutory rights that cannot be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

The customer must remove cash, documents, jewellery, passports, electronics, medicines, and other high-value or personal items before the service begins unless a different arrangement has been agreed in writing. If the customer asks us to move such items, they do so at their own risk unless additional cover has been agreed. Man With Van Harringay is not liable for loss of data, business interruption, missed appointments, or loss of profit arising from delay, except where liability cannot be excluded under applicable law.

Waste handling and disposal are governed by UK waste legislation and environmental rules. We may only remove, transport, or dispose of waste in line with the law and with the customer’s instructions. The customer must not ask us to transport hazardous, prohibited, or illegal materials unless we have expressly confirmed that such items can be handled lawfully. Waste may include unwanted furniture, packaging, household clutter, office materials, or other non-hazardous items agreed in advance. Any waste collection or disposal service is separate from a standard transport booking unless specifically included.

The customer remains responsible for ensuring that any items presented for disposal are lawfully owned by them or that they have authority to dispose of them. We reserve the right to inspect items before loading and may refuse to take anything that appears unsafe, contaminated, explosive, toxic, asbestos-related, or otherwise unlawful to carry. Where waste duty-of-care documentation, transfer notes, or recycling records are required, the customer agrees to provide accurate information and to cooperate with any lawful procedure. We may refuse waste that does not meet legal or operational requirements.

It is the customer’s responsibility to separate reusable goods from waste if they want certain items retained rather than discarded. Once items have been designated for disposal and removed from the property, they may be treated as waste and processed accordingly. If the customer later claims an item was mistakenly included, we will review the matter reasonably, but we are not obliged to recover, store, or retrieve items once lawful disposal steps have begun. Man With Van Harringay will not carry out any waste activity that would breach environmental law, local authority rules, or licensing conditions.

The customer must ensure that the premises and access routes are safe for our staff and vehicles. Floors, stairways, and external areas should be clear of hazards, and any known risks such as low ceilings, slippery surfaces, pets, structural damage, or inadequate lighting must be disclosed in advance. If our team considers a site unsafe, we may refuse to continue until the issue is addressed. We are entitled to use our judgment regarding safety, load weight, vehicle suitability, and the number of staff required for the job.

All services are provided on the basis that the customer has authority over the goods and access arrangements. If a third party claims ownership of the items or objects to the removal, the customer remains responsible for resolving the issue and for any resulting delay, storage, or return costs. We are not required to mediate property disputes. Any storage of items after completion of the job, if agreed, will be subject to separate conditions and any applicable charges. Uncollected items may incur reasonable storage fees where lawful and where the customer has been notified.

If any term is found to be invalid or unenforceable, the remaining terms will continue in full force. Our failure to enforce any right on one occasion does not waive that right in future. These terms may be updated from time to time, and the version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. The customer’s statutory rights are not affected by anything in these terms.

Governing law and jurisdiction: these terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. This means that any legal proceedings connected with a booking, payment dispute, cancellation issue, liability claim, or waste-related matter will be handled under the relevant UK legal framework.

Man With Van Harringay aims to provide a clear, lawful, and reliable service, and these terms reflect that commitment by defining the responsibilities of both parties. The customer is encouraged to keep a copy of the booking confirmation and these terms for reference. By proceeding with a booking, the customer confirms that they have read, understood, and accepted the conditions set out above and agree that the service will be delivered in accordance with them.