Man with Van Harringay Privacy Policy

This Privacy Policy explains how Man with Van Harringay collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Harringay area. It also sets out your rights under the UK General Data Protection Regulation and other applicable data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope and Data Controller

This Privacy Policy applies to all customers and prospective customers of Man with Van Harringay in the Harringay area who contact us, request a quote, make a booking, use our services, or otherwise interact with us. Man with Van Harringay is the data controller in respect of the personal data described in this Privacy Policy and is responsible for deciding how and why your personal data is processed.

Personal Data We Collect

We collect and process only the personal data that is necessary for the provision of our man and van and related services. The types of personal data we may collect include:

Identification and contact details, such as your name, address, service addresses for collection and delivery, and any other contact details you choose to provide in communications with us.

Service details, such as details of the items to be moved, access information for properties, preferred dates and times for services, and any specific instructions you provide in relation to a move or transport job.

Booking and transaction information, including booking history, job reference details, prices, payment status, and limited payment-related information necessary to confirm that a payment has been made. We do not store full card details if you pay using card-based payment processors.

Communication data, including information contained in enquiries, quotes, messages, and feedback that you send to us by phone, messaging platforms, online forms, or any other channel.

Technical and usage data, such as basic information about how you interact with our website or online content, including date and time of visit, pages viewed, and general device information. This may be collected via standard logging tools and similar technologies, where used, in line with applicable law.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide our services, including arranging and carrying out man and van services, handling bookings, planning routes, and ensuring safe and efficient completion of jobs.

To respond to your enquiries, provide quotes, and communicate with you about your booking, including confirmations, updates, rescheduling, or follow-up questions about the service.

To manage our business relationship, including maintaining records of jobs performed, managing invoices and payments, resolving queries or complaints, and keeping basic internal records.

To improve our services, including reviewing feedback, understanding common customer requirements in the Harringay area, and improving how we communicate and deliver our services.

To comply with legal obligations, such as record keeping for tax and accounting purposes, responding to lawful requests from public authorities, and maintaining appropriate business records.

Lawful Bases for Processing

We rely on one or more of the following lawful bases when processing your personal data:

Performance of a contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide man and van services that you have requested or booked.

Legitimate interests: We process personal data where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests. This includes the management of our business operations, improvement of services, prevention of fraud, and ensuring the security of our systems and activities.

Legal obligation: We may process certain personal data to comply with legal and regulatory requirements, including tax laws, accounting rules, and obligations to cooperate with authorities where this is required by law.

Consent: In limited cases, we may rely on your consent, for example if we wish to send certain forms of marketing that go beyond our usual service-related communications. Where we rely on consent, you have the right to withdraw it at any time.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Customer and booking records are typically kept for as long as needed to provide the services and to deal with any follow-up issues, and then retained for a period that allows us to meet our legal obligations and handle potential disputes or queries. After the applicable retention period has expired, personal data will be securely deleted or anonymised so that you are no longer identifiable.

Sharing Your Personal Data and Use of Processors

We do not sell your personal data. However, we may share personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy.

Service providers and processors: We may use third party providers to help us operate our business and deliver services, such as payment processors, accounting or invoicing tools, cloud storage or hosting providers, and communication or scheduling tools. These third parties act as data processors and are only permitted to process your personal data in accordance with our instructions and for the purposes we specify. We require them to implement appropriate security measures to protect your data.

Professional advisers: We may share personal data with professional advisers, such as accountants or legal advisers, where this is necessary for legitimate business purposes and compliance with legal obligations.

Authorities and law enforcement: We may disclose personal data if required to do so by law, or where we believe such action is necessary to comply with legal obligations, protect our rights, or assist in the prevention or investigation of fraud or other wrongdoing.

In all cases, we limit access to personal data to those who have a genuine business need to know it and ensure that anyone processing your personal data does so in an authorised and confidential manner.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded an equivalent level of protection. This may include using providers in countries that have been recognised as offering an adequate level of data protection, or entering into appropriate contractual safeguards to protect your data in line with applicable laws.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricted access to systems containing personal data, secure storage practices, and using reputable service providers that apply robust security controls.

While we take reasonable steps to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. You are responsible for taking reasonable steps to protect your own information, such as not sharing confidential details unnecessarily.

Your Data Protection Rights

Under data protection law, including the UK General Data Protection Regulation, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you have the right to:

Access your personal data and receive information about how it is processed.

Rectify inaccurate or incomplete personal data that we hold about you.

Erase your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

Object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing, including any direct marketing activities.

Data portability, which allows you to request that we provide you or a third party with certain personal data in a structured, commonly used, and machine-readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent at any time, where we rely on consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. Any updated version will apply to all personal data held by us at the time of the update. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.

Contact and Further Information

If you have any questions about this Privacy Policy or how Man with Van Harringay processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the usual contact methods available for our service. We will respond to your request in accordance with applicable data protection laws.