Man with Van Harringay Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Harringay provides removal and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Man with Van Harringay for the services supplied.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business booking and paying for the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing assistance, or related services provided by Man with Van Harringay.

Vehicle means any van or other vehicle used by Man with Van Harringay to perform the services.

Goods means the items and property that the customer asks Man with Van Harringay to move, transport, or handle in connection with the services.

Booking means a confirmed request by the customer for services on a specified date and time, accepted by Man with Van Harringay.

2. Service Description and Scope

Man with Van Harringay provides man and van removal and transport services, including local and regional moves, collections, deliveries, small office moves, and related assistance in loading and unloading. The exact scope of each job will be agreed at the time of booking based on the information you provide.

Unless expressly agreed in writing, the services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture or fittings, or specialist handling of items requiring technical expertise or certification.

We reserve the right to decline to carry out any service if we reasonably consider that it would be unsafe, unlawful, or beyond the capabilities of the allocated staff, vehicle, or equipment.

3. Booking Process

3.1 You may request a quotation and make a booking by contacting Man with Van Harringay through the available contact methods and providing accurate details of your requirements. This includes, but is not limited to, collection and delivery addresses, access details, floor levels, parking arrangements, the nature and approximate quantity of goods, and any special handling requirements.

3.2 Any quotation provided is based on the information you supply. It is your responsibility to ensure that all information is correct and complete. If the information is inaccurate or incomplete, we may amend the quotation, adjust the price, or refuse to carry out part or all of the services.

3.3 A booking is only confirmed when we accept your request for services and you accept the applicable charges. We may require a deposit or pre-payment to secure the booking. Where required, your booking will not be confirmed until such payment has been received and cleared.

3.4 Bookings are subject to availability of vehicles and staff. Man with Van Harringay reserves the right to decline a booking at its sole discretion, without obligation to provide a reason.

4. Customer Responsibilities

4.1 You must ensure that you or an authorised representative is present at the collection and delivery addresses at the agreed time, with authority to direct our staff and sign any relevant documents.

4.2 You are responsible for ensuring that all goods are properly packed and protected for transport unless packing services have been expressly agreed as part of the booking.

4.3 You must ensure safe and adequate access for the vehicle at all collection and delivery points, including suitable parking arrangements and any necessary permits. Any towing, parking, congestion, or access-related charges will be your responsibility and may be added to the final invoice.

4.4 You must inform us in advance of any goods that are fragile, delicate, unusually heavy, or of high value, as well as any items that require special handling or insurance arrangements.

4.5 You agree not to present for removal or transport any prohibited, dangerous, unlawful, or environmentally hazardous items. This includes, without limitation, explosives, flammable or chemical substances, illegal goods, cash, securities, precious stones, or perishable items.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate, a fixed price, or a combination of these, as agreed at the time of booking. Any quotation provided is inclusive of the services explicitly stated only.

5.2 Unless otherwise agreed, payment is due on completion of the services on the same day. We may, at our discretion, require full or partial payment in advance.

5.3 Payment methods will be advised at the time of booking. You must ensure that you have the means to make payment in full when due. We reserve the right to withhold delivery of goods or suspend services if payment is not made as agreed.

5.4 Additional charges may apply in circumstances including, but not limited to, waiting time beyond a reasonable period, additional labour requirements, changes to collection or delivery addresses, unexpected access difficulties, or an increase in the quantity or nature of goods compared with the original booking details.

5.5 All charges are quoted exclusive of any applicable taxes or statutory charges, which will be added as required by law.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations and amendments are only effective when we confirm receipt.

6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any non-recoverable costs already incurred.

6.3 Where you cancel within 48 hours of the scheduled start time, we reserve the right to retain part or all of any deposit paid and to charge a cancellation fee to cover lost bookings, staff allocation, and administrative costs.

6.4 If you fail to be present at the agreed time and place without prior cancellation, or if we are unable to carry out the services due to your failure to provide accurate details or suitable access, this may be treated as a same-day cancellation and full charges may apply.

6.5 We will make reasonable efforts to accommodate any request to change the date, time, or scope of services, but changes are subject to availability and may involve additional charges.

7. Conduct of the Move

7.1 Our staff will take reasonable care in handling, loading, securing, and transporting your goods. We reserve the right to decide the manner and route by which the services are performed, unless otherwise agreed in writing.

7.2 If we reasonably believe that moving any particular item may cause damage to the item, the property, or pose a health and safety risk, we may refuse to move it or may require you to sign a waiver before proceeding.

7.3 You must not obstruct, interfere with, or instruct our staff to take actions that conflict with health and safety requirements or road traffic regulations.

8. Liability for Loss or Damage

8.1 Man with Van Harringay will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property resulting from our negligence or breach of contract is limited as set out in this clause.

8.2 We are not liable for any loss or damage that arises from your failure to properly pack or protect goods, or from inherent defects or weaknesses in the goods themselves.

8.3 We are not liable for cosmetic damage such as minor scuffs, scratches, or dents that may reasonably occur during normal handling, particularly where items are not adequately protected or are pre-marked.

8.4 Our total liability in respect of any claim for loss of or damage to goods, property, or consequential loss arising out of or in connection with the services shall not exceed a reasonable estimate of the value of the affected goods or a fair proportion of the overall service charge, subject to any statutory rights you may have.

8.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, howsoever arising.

8.6 We are not liable for any delay or failure to perform the services where such delay or failure results from circumstances beyond our reasonable control, including traffic, road closures, accidents, adverse weather, breakdowns, or industrial action.

8.7 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within 7 days of completion of the services, providing full details and supporting evidence where possible.

9. Excluded and Restricted Items

9.1 The following items are excluded from our liability and may not be moved without our prior written consent: precious metals, jewellery, watches, cash, negotiable instruments, important documents, collectibles, antiques, artworks, and items of exceptional value.

9.2 If you include any such items without our knowledge or consent, you do so entirely at your own risk and we accept no responsibility or liability for any loss or damage.

9.3 We do not transport animals, plants, or perishable goods unless expressly agreed and appropriately prepared, and any such transport is at your own risk.

10. Waste and Disposal Regulations

10.1 Man with Van Harringay operates in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will only remove items designated for disposal where this has been specifically agreed as part of the booking.

10.2 Where disposal services are agreed, we will only dispose of items at licensed facilities or through authorised channels. Additional charges may apply for disposal, recycling, or handling of particular items.

10.3 You are responsible for informing us if any items for removal may be classified as waste that is restricted, hazardous, electrical, or otherwise regulated. This includes electrical and electronic equipment, appliances, paint, chemicals, and construction materials.

10.4 We reserve the right to refuse to remove or dispose of any item which, in our opinion, may breach waste regulations, pose a health and safety risk, or require specialist handling beyond the scope of our services.

10.5 You agree not to request or permit any unlawful dumping or fly-tipping. Any such conduct is strictly prohibited. You will be liable for any fines, penalties, or claims arising from your instructions that result in unlawful disposal.

11. Insurance

11.1 Man with Van Harringay maintains insurance appropriate to the nature of its operations, including cover for public liability and the carriage of goods, subject to policy terms, conditions, and exclusions.

11.2 Our insurance is not a substitute for your own contents or business insurance. You are advised to ensure that your goods are adequately insured during the move, particularly where items are of high value or require specialist cover.

12. Complaints

12.1 If you are dissatisfied with any aspect of the services, you should raise the issue with our staff as soon as possible so that we have an opportunity to address it on the day, where practicable.

12.2 If the matter is not resolved, you may submit a written complaint setting out full details of your concerns. We will review the complaint and respond within a reasonable timeframe, which may involve requesting further information.

13. Data Protection and Privacy

13.1 Man with Van Harringay will handle any personal information you provide in accordance with applicable data protection laws. We will use your details solely for the purpose of administering bookings, providing services, handling payments, and dealing with any queries or claims.

13.2 We will not sell or disclose your personal information to third parties except where required to do so by law, where necessary to fulfil the services, or where you have given your consent.

14. Termination

14.1 We may terminate or suspend the provision of services immediately if you commit a serious breach of these Terms and Conditions, fail to make payment when due, or engage in abusive, threatening, or unlawful conduct toward our staff.

14.2 On termination, any sums owing for services already provided or costs incurred will become immediately due and payable.

15. Variations to Terms

15.1 Man with Van Harringay reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any variation to these terms agreed specifically with you must be confirmed in writing to be valid.

16. Severability

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and Man with Van Harringay agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these Terms and Conditions or the services provided.

By making a booking with Man with Van Harringay, you confirm that you have read, understood, and agree to these Terms and Conditions.